Remote Help Desk Procedures

Current Known Widespread Issues: Teams Hand Raise Tool

Log in using your username, not your full email address (Ex. 28cwentz) and your WSD network password.

Enter as much information as you can. Screenshots are helpful and can be added to the ticket using the Windows Snipping Tool.

1) A technician will receive your ticket and will begin researching your issue.
2) Users will receive ticket updates via their district email accounts.
3) A technician may need to set up a call through Microsoft Teams to assist you in resolving your issue. This will be scheduled with you through your help ticket.
4) Parents of young children can put a best contact phone number in the ticket notes.

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