Remote Help Desk Procedures

Current Issues: None

Today we are experiencing another service disruption. We have been notified by the IU that another school district in the county is currently under a Denial of Service Attack which is causing Internet traffic issues for other districts in the county as they try and mitigate the threat and reroute traffic. This is causing Internet and Global Protect Issues for WSD users in-school and distance learning. Please check the district website for updates as email communications may be delayed due to this incident.

Log in using your username, not your full email address (Ex. 28cwentz) and your WSD network password.

Enter as much information as you can. Screenshots are helpful and can be added to the ticket using the Windows Snipping Tool.

1) A technician will receive your ticket and will begin researching your issue.
2) Users will receive ticket updates via their district email accounts.
3) A technician may need to set up a call through Microsoft Teams to assist you in resolving your issue. This will be scheduled with you through your help ticket.
4) Parents of young children can put a best contact phone number in the ticket notes.

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